Summary
Attitudes too have changed. GNER has transformed the corporate culture, placing the passengers' interests firmly at the heart of the business and creating a 'can do' mindset amongst staff. Industrial relations have prospered with partnership agreements with all four rail trade unions.
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Extract
Going for Growth
CHAOS is a word often used to describe Britain's railways. The public picture is one of constant turmoil, delays and industrial unrest.
But the headlines mask a different and much more posit...See the full content of this document
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